Terms & Conditions

Customer service:

Although we try our best to reply to all calls and emails as quickly as possible please note our customer service hours are Thursday to Sunday 9am-9pm.

Shipping:

We ship worldwide and provide a tracking number. Customers are responsible for all fees attached to shipping, handling and duties for international deliveries. Our lead time is 4-6 weeks. This may be delayed due to factors beyond our control, such as awaiting orders from tanneries and custom ordered materials.

Prices:

All prices shown for goods excludes shipping and handling fees. Customizations are available to all customers without additional charge. However, these must be discussed and agreed before submitting your order. Please note our customized jackets are not returnable or refundable as they were made with specific requests and details. We ask that all customers double (or triple!) check that all sizing is correct before submitting the order. Please be aware that full payment is required for all orders (standard or custom) at the time of placing the order.

Returns:

If for any reason you would like to return your jacket (standard sized jackets only) then please contact us to receive the correct returns address. Jackets can only be returned UNWORN and odour free. Jackets should not be exposed to strong odours such as cigarette smoke. Where possible please return the jacket in its original box and packaging to prevent causing any damage to the jacket. Jackets will not be refunded if returned poorly packaged and/or caused damage. New, premade items (no made to measure or customized items) can be fully refunded for any inaccuracies or defects within the jacket. Please note we work within a half inch tolerance. Any refunds should be back with you within 7 working days. Before returning any item please contact us to discuss. All returns must be returned within 7 days (UK) & 10 days (EU & overseas)  from the date you received goods.

Cancellation:

Cancellations can only be accepted within 24 hours of placing the order.

Alterations, standard & sizing.

  • Standard jacket order:

These will be a standard pattern size best suited to the measurements you provide when placing your order, no alterations or design changes (including ,thread or lining) can be made in this option. Multiple leather options available with matching threads only.

 

  • Custom Order

This option has very little limitations, from custom sizing to multiple leather options with matching or contrasting stitching in a variety of colours. Stock linings are available along with the option for us to order in a custom lochcarron lining for your jacket.

https://www.lochcarron.co.uk/fabric/

Colour variations:

Due to the nature of leather there may be slight colour variation from the image shown on the website.

Different browsers and devises may show these colours differently from the original source.

Confidentiality:

Our customers confidential details are kept safe and secure at all times and are not passed to any third parties.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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